Problems installing SimpleMind
SimpleMind for Mac (SimpleApps edition) and SimpleMind for Windows
Download and (re-)install is not handled by SimpleApps, but by the store where you purchased SimpleMind. the store has access to your customer records and payment details. If you have any problems (for example you're asked to pay again for the same platform), please contact the store and/or follow the steps in their help. SimpleMind for Android. Download and (re-)install is handled by Google Play only, not SimpleMind.
- I purchased SimpleMind Pro, but still see “30-day Trial has expired”.
The SimpleMind Trial and SimpleMind Pro are two different applications. Uninstall the trial, or on Mac, delete the SimpleMind trial.app. This will not delete your mind maps. - SimpleMind won’t start, I see a window "Activating SimpleMind Pro".
This means you still need to activate SimpleMind. Check this video. - It says the code is wrong or for a different product.
Please copy all the text in the e-mail. If your e-mail app automatically translates text, make sure it shows the original English text. - I am unable to download/the download file is corrupt.
If you get an error message stating that the downloaded setup file is corrupt, this is either because the download was incomplete, or a virus scanner has blocked the download. You need to temporarily disable the virus scanner and re-download the setup.
Download and (re-)install is not handled by SimpleApps, but by the store where you purchased SimpleMind. the store has access to your customer records and payment details. If you have any problems (for example you're asked to pay again for the same platform), please contact the store and/or follow the steps in their help. SimpleMind for Android. Download and (re-)install is handled by Google Play only, not SimpleMind.
- See Google Play Support for common problems
- Device is not supported. Please see this Google Help article. Usually it’s not because the application in question (SimpleMind) cannot run on your phone, but rather due to some artificial limitation. We at SimpleMind cannot see why, SimpleMind itself requires Google Play and Google Play services only.